Refund Policy
Last updated: October 2026
The short version
All coin purchases are final. We do not give refunds for coins you bought, whether you used them or not, and we do not exchange coins for money.
Why
- Coins are a digital product. They are used up as your character's messages are delivered and as you send gifts, and that can't be undone.
- Coins you buy never expire, so you can use them whenever you like.
- Before you buy, the app shows exactly what a pack costs and how many coins you get.
Free coins
Free coins (starting coins, daily claims and referral rewards) have no cash value and can't be refunded or exchanged. We can change or end free coin offers at any time.
What we will fix
A no-refund policy doesn't cover a mistake on our side or with the payment. We will put these right, by adding the coins or by refunding the payment, as we decide is best for you:
- Charged, but no coins. Your payment went through but the coins did not appear in your account.
- Charged twice for the same order. We refund the extra charge.
- A payment you did not make. Tell us as soon as you see it.
How to ask
Write to support@turulov.fun within 7 days of the payment. Please include the phone number on your account, the date and the amount, and the order or transaction number from your payment message or bank statement if you have it. We aim to answer within a few working days. Refunds that we approve go back to the original payment method, and your bank can take several days to show them.
Account deletion
If you delete your account, or we close it because you broke the Terms of Use, any coins left are lost and are not refunded.
Chargebacks
Please contact us before you ask your bank or card company to reverse a payment. We may suspend an account that makes a payment reversal for coins it has already used.
Your legal rights
This policy does not take away any right you have under the law where you live.
Changes
If we change this policy, the new version applies to purchases made after the change. We'll update the date above.